Silver 925°, Brass

Thank you for choosing Sifis Jewelry! We appreciate your trust in us for your online shopping experience. This Shipping Policy outlines the terms and conditions regarding the shipment of products ordered through our website. Please read this policy carefully before making a purchase.

1. Shipping Methods: We use one shipping method for all of our orders inside and outside of Greece. If you have a preferred shipping company you can contact us via email or social media, and we could ship your order with the company of your choice.  

2. Processing Time: Most Orders are typically processed after payment confirmation, within 1 to 3 business days, though some may take up to 9 business days depending on the complexity of the piece. Processing times may vary during peak seasons or promotional periods.

3. Shipping Costs: Shipping costs are standard for all countries outside of Greece. But only for Greece, if the order total is more than 80€, then the shipping costs are free. Any applicable taxes or duties imposed by customs authorities are the responsibility of the customer.

4. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your order's progress on our website ''Track Your Order'' or through the carrier's website.

5. International Shipping: For international orders, please be aware that customs clearance procedures may cause delays beyond our original delivery estimates. Any additional charges such as customs duties or taxes are the responsibility of the recipient.

6. Address Accuracy: It is the customer's responsibility to provide accurate shipping information. Please ensure that your shipping address is correct at the time of order placement. We are not responsible for orders delivered to incorrect or undeliverable addresses provided by the customer.

7. Shipping Delays: While we make every effort to deliver your order within the estimated timeframes, unforeseen circumstances, such as weather conditions or carrier delays, may cause delays. We appreciate your understanding in such situations.

8. Missing or Damaged Items: If you receive a package with missing or damaged items, please contact our customer service within 2 days of receiving your order. We will work to resolve the issue promptly.

9. Returns Due to Non-Delivery: If an order is returned to us due to non-delivery (e.g., incorrect address), the customer will be responsible for the cost of re-shipping. If the customer chooses not to have the order re-shipped, a refund will be issued, excluding the original shipping cost.

10. Policy Changes: We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective upon posting to the website. Please check this page regularly for updates.

By placing an order with Sifis Jewelry, you agree to comply with and be bound by the terms outlined in this Shipping Policy.

If you have any questions or concerns about our shipping policy, please contact our customer service team at sifisjewelry@gmail.com.

Thank you for shopping with us!